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    Customer Experience Management Essentials


East Africa Customer Care Centre Limited

EACCC is a leading customer experience management training, research and consultancy service provider. EACCC is governed by a board of directors with a wealth of combination of expertise, knowledge and experience gained over years of practical work in leading international and regional organisations in Africa and beyond.

EACCC is committed to advancing the performance of business executives from government departments, civil society organisations, corporate sector and individual institutions through strengthening management, technical expertise and information systems towards enhancing organisational effectiveness. This is achieved through excellent seamless expert service delivery. Our team is highly experienced and professional. EACCC has a staff compliment of multi-national, multi-lingual teams and clients from many African countries.

EACCC specializes in business transformation – including strategy execution, business process re-engineering, IT modernization, and project management consulting and training for government, business and professionals.

Our Services

Leader in Business Consultancy, Training, Contact Center Setup and Contact Center Management

We offer relevant training courses with per-determined set dates, venue and rates. These courses are informed by current developments and industry demands.

We propose and assist delegates as far as possible with travel and hotel accommodation arrangements at the training venue or close by.

We organize conferences on topical and emerging issues of global concern in order to facilitate debate and enhance policy development.

Corporate Training

We offer relevant informed Customer Experience Management training courses with pre-determined set dates, venue and rates.

Business Consultancy

We help you create a Corporate Strategy that will dramatically increase revenue and skyrocket company profits.

Recruitment (HRM)

We provide professional staffing services to support today’s agile, fast-paced and increasingly complex environment.

Contact Centres

We provide focused and targeted training, technological solutions, operational assessments, new setups, process designs and work-force management.

Business Processes

We are client-focused and as such we help improve or redesign existing business processes to achieve seamless and efficient operations.


We offer cutting-edge solutions that make real and measurable differences within organizations bringing immediate added value to businesses.

Our Training


Applications are open for various training events and beneficiaries pay competitive market oriented tuition fee for the training. They also cover their travel, accommodation and dinner. For those sponsored clients, given that funding solicitation process could be lengthy, participants are advised to submit such applications early enough to their organizations / ministries or appropriate sponsors in order to avoid last minute confirmation.

Training Venues

Most of EACCC courses are based in Nairobi, Kenya. Training events are also organized in other regions and countries in Africa including South Africa, Uganda, Tanzania, Ethiopia, South Sudan, Eritrea, Burundi, Nigeria, Ghana, Botswana, Madagascar, Mozambique, Rwanda, Zambia, Malawi, Zimbabwe, Dubai, Mauritius, London etc. In-house and on-premise tailor-made training are also provided all over Africa for requesting clients.

Training Methodology

Our training is action oriented and participatory in nature. We use a variety of methods based on andrological training (adult learning) methodologies while recognizing prior acquired knowledge. This includes case studies, group work, role-plays and peer support, complimented by presentations on relevant theoretical frameworks and emergent thinking and trends.

Eligible Participants

Beneficiaries of the training are drawn from various sectors including government departments or ministries, parastatals, human rights agencies, international, national and local NGOs, donor agencies, support organizations, civil society, umbrella bodies, research institutions, corporate world, religious organisations, business and professional individuals.

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