East Africa Customer Care Centre

East Africa Customer Care Centre (EACCC) is an independent African development and training institution established in 2015, registered by law as a non-profit organization.

The head office is located in Kilimani, Nairobi, Kenya.

EACCC’s work is informed by the necessity of creating independent, self-reliant initiatives that lead to the development of human resources for sustainable development, which incorporate values of self-sufficiency and self-empowerment.

Since its inception in 2015, East Africa Customer Care Centre has had extensive experience and success in designing, developing and delivering training and developmental programs and has trained more than 18,160 people for more than 40,000 hours of training.

EACCC offers consultancy and training services to organizations which endeavor to increase and improve their client models through
efficient and effective customer experience for a good value proposition.

Our training methods serve to foster new knowledge and skills while at the same time building new levels of self-awareness and confidence.

EACCC believes that training must be practical and based on people’s own experiences in order to achieve the aims of self-reliance and empowerment. To this end, EACCC’s training courses are based on participatory methods, using group discussions, role-playing, individual case studies and the latest audio-visual participatory technology such as CD-ROMs and video-recordings of class sessions.

Furthermore, EACCC strongly believe that training does not end once the course is completed. EACCC is committed to follow up and further training being applied to ensure that the knowledge, skills and attitudes have indeed been influenced and developed. At EACCC, evaluation on the impact of each training component is important for redesigning the approaches, contents and the various techniques used.

Mission, Vision & Values

Mission

EACCC’s mission is to consistently change the way businesses offer services to clients at every touch-point, by creating lean highly skilled, digital and optimized but profitable organizations that have the client at the top of the minds.

Vision

EACCC’s vision is Shaping Customer Experience.

EACCC’s vision seeks to be a pioneer developmental and training organisation through the quality of its programs, professionalism and transparency.

Training Philosophy

EACCC’s training philosophy joins theoretical and practical modern training methods through different training methods based on the dialogue, participation, exchange of experience and learning from others.

The objectives of EACCC training are:

    • to equip participants with various skills in order to promote their activities, services and benefits;
    • to build and enhance the capacity of participants to actively mobilize and manage resources in order to meet the increasing challenges facing them and their institutions;
    • to help participants to gain an understanding of their responsibilities and what is expected of them;
    • to equip them with skills on how to put together a comprehensive approach that can increase their capacity;
    • to equip participants with sufficient advice concerning ways to bolster their organizations and to ensure that their organizations are worth of support;
    • to equip participants with skills on how to organize their efforts, nurture meaningful relationships, and maximize their effectiveness;
    • to involve stakeholders, partners and beneficiaries in planning and implementing organisational activities;
    • to improve partnerships, linkages, collaboration and networking between organizations and the business community, and to invite the business sector and the public to participate actively in supporting your organization’s worthwhile goals;
    • to help build respect, confidence and trust in your organization by the wider community through this interaction process;
    • to offer an active means for your organization to market its mission, purpose, goals and objectives to the wider community and donor partners; and
    • to examine key principles of development and some of the personal skills you require to know your strengths and weaknesses for the job.

Core Values

Integrity

Agility

Care

Training & Facilitation

EACCC plays a leading role as a facilitator of Customer Experience Management for local NGOs, CBOs and CSOs. Through training and assistance, EACCC builds local organisations and institutions capabilities to promote business process transformation. EACCC also supports local organisations to establish ties, partnerships and linkages to further develop their capacities.

EACCC also promotes programmes that are innovative, appropriate and locally adaptable, and strives to strengthen local organisation’s abilities to implement such schemes, mobilise resource, technical inputs and communication trends that can increase community influence on public opinion, and support emergence of community leaders as participants in public life.

Our Clients Include

Below are some of the organizations we have trained from different parts of the world.

OrganizationCountry
1Ashesi UniversityGhana
2Botswana Meat CommissionBotswana
3Central Bank of LesothoLesotho
4Coffee Board of TanzaniaTanzania
5Correctional ServicesNamibia
6County Assembly of Machakos Kenya
7County Assembly of Nakuru Kenya
8CRDB Bank of TanzaniaTanzania
9Dar es Salaam City CouncilTanzania
10DCB Bank of TanzaniaTanzania
11Directorate of Public ProsecutionBotswana
12Economic Financial Crimes CommissionNigeria
13ESAAMLGKenya
14ESCOMMalawi
15EWURAKenya
16Examination CouncilTanzania
17FincaTanzania
18Geological Survey of TanzaniaTanzania
19Geological Survey of TanzaniaTanzania
20Ghana Free Zone BoardGhana
21Government Chemist Laboratory Agency, TanzaniaKenya
22Kenya Bureau of StatisticsKenya
23Kenyatta HospitalKenya
24Kigoma District CouncilTanzania
25Kilifi CountyKenya
26Kilindi District CouncilKenya
27Lubaga Hospital UgandaUganda
28Machakos County AssemblyKenya
29Maseno UniversityKenya
30Ministry of Communication DevelopmentKenya
31Ministry of HealthNamibia
32Ministry of informationSouth Sudan
33Ministry of JusticeNamibia
34Ministry of JusticeNamibia
35Ministry of Natural Resources and TourismKenya
36Ministry of Science and TechnologyTanzania
37Moi referral HospitalKenya
38NAMCORNamibia
39NamfisaNamibia
40Namibia Institute of PathologyNamibia
41Namibia PoliceNamibia
42National Agricultural Advisory ServicesUganda
43National Agricultural Research OrganizationUganda
44National Audit OfficeTanzania
45National Council for Technical EducationTanzania
46National Defense Force of NamibiaNamibia
47National Economic Empowerment CouncilTanzania
48Parliament of RwandaRwanda
49Parliament of TanzaniaTanzania
50Peoples Bank of ZanzibarTanzania
51President’s Office in Dar es SalaamTanzania
52President’s office in ZanzibarZanzibar
53Revenue Authority of MozambiqueMozambique
54RURA RwandaRwanda
55SELF (Ministry of Finance)Kenya
56Stanbic Bank of TanzaniaTanzania
57Swaziland Revenue AuthoritySwaziland
58Tanzania Insurance Regulatory AuthorityKenya
59TCRATanzania
60The Bank of Tanzania (Central Bank)Tanzania
61The Commercial Court Division of the High Court of TanzaniaTanzania
62The Judiciary of TanzaniaTanzania
63The Office of the Director of PublicationsKenya
64The Presidency of NamibiaNamibia
65Trans-Nzoia County AssemblyKenya
66Uganda Electricity Distribution CompanyUganda
67Uganda National Agricultural Advisory ServicesUganda
68Uganda National Roads AuthorityUganda
69Uganda Oil CorporationUganda
70Water Resources Management AuthorityKenya
71Zanzibar Social Security FundTanzania
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