East Africa Customer Care Centre
East Africa Customer Care Centre (EACCC) is an independent African development and training institution established in 2015, registered by law as a non-profit organization.
The head office is located in Kilimani, Nairobi, Kenya.
EACCC’s work is informed by the necessity of creating independent, self-reliant initiatives that lead to the development of human resources for sustainable development, which incorporate values of self-sufficiency and self-empowerment.
Since its inception in 2015, East Africa Customer Care Centre has had extensive experience and success in designing, developing and delivering training and developmental programs and has trained more than 18,160 people for more than 40,000 hours of training.
EACCC offers consultancy and training services to organizations which endeavor to increase and improve their client models through
eﬃcient and eﬀective customer experience for a good value proposition.
Our training methods serve to foster new knowledge and skills while at the same time building new levels of self-awareness and confidence.
EACCC believes that training must be practical and based on people’s own experiences in order to achieve the aims of self-reliance and empowerment. To this end, EACCC’s training courses are based on participatory methods, using group discussions, role-playing, individual case studies and the latest audio-visual participatory technology such as CD-ROMs and video-recordings of class sessions.
Furthermore, EACCC strongly believe that training does not end once the course is completed. EACCC is committed to follow up and further training being applied to ensure that the knowledge, skills and attitudes have indeed been influenced and developed. At EACCC, evaluation on the impact of each training component is important for redesigning the approaches, contents and the various techniques used.
Mission, Vision & Values
EACCC’s mission is to consistently change the way businesses offer services to clients at every touch-point, by creating lean highly skilled, digital and optimized but profitable organizations that have the client at the top of the minds.
EACCC’s vision is Shaping Customer Experience.
EACCC’s vision seeks to be a pioneer developmental and training organisation through the quality of its programs, professionalism and transparency.
EACCC’s training philosophy joins theoretical and practical modern training methods through different training methods based on the dialogue, participation, exchange of experience and learning from others.
The objectives of EACCC training are:
- to equip participants with various skills in order to promote their activities, services and benefits;
- to build and enhance the capacity of participants to actively mobilize and manage resources in order to meet the increasing challenges facing them and their institutions;
- to help participants to gain an understanding of their responsibilities and what is expected of them;
- to equip them with skills on how to put together a comprehensive approach that can increase their capacity;
- to equip participants with sufficient advice concerning ways to bolster their organizations and to ensure that their organizations are worth of support;
- to equip participants with skills on how to organize their efforts, nurture meaningful relationships, and maximize their effectiveness;
- to involve stakeholders, partners and beneficiaries in planning and implementing organisational activities;
- to improve partnerships, linkages, collaboration and networking between organizations and the business community, and to invite the business sector and the public to participate actively in supporting your organization’s worthwhile goals;
- to help build respect, confidence and trust in your organization by the wider community through this interaction process;
- to offer an active means for your organization to market its mission, purpose, goals and objectives to the wider community and donor partners; and
- to examine key principles of development and some of the personal skills you require to know your strengths and weaknesses for the job.
Training & Facilitation
EACCC plays a leading role as a facilitator of Customer Experience Management for local NGOs, CBOs and CSOs. Through training and assistance, EACCC builds local organisations and institutions capabilities to promote business process transformation. EACCC also supports local organisations to establish ties, partnerships and linkages to further develop their capacities.
EACCC also promotes programmes that are innovative, appropriate and locally adaptable, and strives to strengthen local organisation’s abilities to implement such schemes, mobilise resource, technical inputs and communication trends that can increase community influence on public opinion, and support emergence of community leaders as participants in public life.
Our Clients Include
Below are some of the organizations we have trained from different parts of the world.
|2||Botswana Meat Commission||Botswana|
|3||Central Bank of Lesotho||Lesotho|
|4||Coffee Board of Tanzania||Tanzania|
|6||County Assembly of Machakos||Kenya|
|7||County Assembly of Nakuru||Kenya|
|8||CRDB Bank of Tanzania||Tanzania|
|9||Dar es Salaam City Council||Tanzania|
|10||DCB Bank of Tanzania||Tanzania|
|11||Directorate of Public Prosecution||Botswana|
|12||Economic Financial Crimes Commission||Nigeria|
|18||Geological Survey of Tanzania||Tanzania|
|19||Geological Survey of Tanzania||Tanzania|
|20||Ghana Free Zone Board||Ghana|
|21||Government Chemist Laboratory Agency, Tanzania||Kenya|
|22||Kenya Bureau of Statistics||Kenya|
|24||Kigoma District Council||Tanzania|
|26||Kilindi District Council||Kenya|
|27||Lubaga Hospital Uganda||Uganda|
|28||Machakos County Assembly||Kenya|
|30||Ministry of Communication Development||Kenya|
|31||Ministry of Health||Namibia|
|32||Ministry of information||South Sudan|
|33||Ministry of Justice||Namibia|
|34||Ministry of Justice||Namibia|
|35||Ministry of Natural Resources and Tourism||Kenya|
|36||Ministry of Science and Technology||Tanzania|
|37||Moi referral Hospital||Kenya|
|40||Namibia Institute of Pathology||Namibia|
|42||National Agricultural Advisory Services||Uganda|
|43||National Agricultural Research Organization||Uganda|
|44||National Audit Office||Tanzania|
|45||National Council for Technical Education||Tanzania|
|46||National Defense Force of Namibia||Namibia|
|47||National Economic Empowerment Council||Tanzania|
|48||Parliament of Rwanda||Rwanda|
|49||Parliament of Tanzania||Tanzania|
|50||Peoples Bank of Zanzibar||Tanzania|
|51||President’s Office in Dar es Salaam||Tanzania|
|52||President’s office in Zanzibar||Zanzibar|
|53||Revenue Authority of Mozambique||Mozambique|
|55||SELF (Ministry of Finance)||Kenya|
|56||Stanbic Bank of Tanzania||Tanzania|
|57||Swaziland Revenue Authority||Swaziland|
|58||Tanzania Insurance Regulatory Authority||Kenya|
|60||The Bank of Tanzania (Central Bank)||Tanzania|
|61||The Commercial Court Division of the High Court of Tanzania||Tanzania|
|62||The Judiciary of Tanzania||Tanzania|
|63||The Office of the Director of Publications||Kenya|
|64||The Presidency of Namibia||Namibia|
|65||Trans-Nzoia County Assembly||Kenya|
|66||Uganda Electricity Distribution Company||Uganda|
|67||Uganda National Agricultural Advisory Services||Uganda|
|68||Uganda National Roads Authority||Uganda|
|69||Uganda Oil Corporation||Uganda|
|70||Water Resources Management Authority||Kenya|
|71||Zanzibar Social Security Fund||Tanzania|