Leadership

EACCC offers executive coaching, organizational consulting, leadership training and development services tailored to the individual and company culture.

Management

EACCC provides assistance to organization management in designing efficient processes and installing effective procedures to enable business operations to run efficiently.

Contact Centers

EACCC assists in automation and efficient management of call centers to enabling real-time collaboration and improving productivity between agents and supervisors.

Specialized Training Programs

East Africa Customer Care Centre can develop tailored training programs and curriculum for your project managers, field staff, or community leaders on a range of topics. We can deliver the trainings at our facilities in Nairobi, Kenya or in the field anywhere across Africa. East Africa Customer Care Centre can offer two-week courses or more intensive short courses to fit the needs of your organization or group.

We provide the following specialized tailor-made training at anytime, at any venue, upon request:

    • Business Development
    • Community Development
    • Corporate Governance
    • Counterfeiting Goods
    • Court Management
    • Cyber Security
    • Data Management
    • Drug and Human Trafficking
    • Financial Auditing
    • Financial Investigations
    • Forensic Investigations
    • Hospital Management
    • Human Resources Management
    • IT Audit
    • Knowledge Management and the Management of Intangible Assets
    • Leadership Development
    • Leadership Development to Manage and Reduce Gender-Based Violence
    • Legal Drafting
    • Local Governance Management
    • Maritime Piracy
    • Marketing Management
    • Microfinance Training
    • Money Laundering and Asset Recovery
    • Municipal Finance and Taxation
    • National Payment Systems
    • Participation in Local Economic Development
    • Planning Techniques
    • Policy Analysis and Implementation
    • Quality Assurance
    • Records Management
    • Smart Mining
    • Strategic Leadership for Government Officials and Private Sector Management
    • Women in Leadership
    • Youth Leadership
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