By using this website, you agree to be bound by these Terms of Use and also to the provisions of our Privacy Policy.

East Africa Customer Care Centre Limited (“EACCC”) reserves the right to change or add to this website, at any time, including these Terms of Use.

The laws of Nairobi, Kenya govern the operation of this website and you agree to submit to the non-exclusive jurisdiction of the courts of Nairobi, Kenya.

If any provision of these terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the terms of use which will continue in full force and effect.


The information on this website is provided in good faith and EACCC believes it to be accurate. However, if you wish to obtain services from EACCC, you should not rely solely on the information in this website but should make specific inquiry concerning the nature of the services and their suitability for the use to which they will be put. Unless stated otherwise, all information on this website is supplied without any warranty, condition or other term as to the quality of any services or their suitability for any particular purpose.

EACCC is not liable to you or anyone else for any loss of income, profit, business contracts or goodwill or any indirect or financial loss suffered whether arising in contract, negligence or otherwise arising in connection with use of this website.

To the extent permitted by law, the liability of EACCC for breach of any implied warranty or condition which cannot be excluded is limited to the supply of the services again or the payment of the cost of having services supplied again.


This website is the copyright property of EACCC. You may download, display, print and reproduce this material in unaltered form only (retaining this notice) for your personal, non-commercial use. Apart from any use as permitted under the Copyright Act 1968, you may not, in any form or by any means:

    • adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this website; or
    • commercialize any information, products or services obtained from any part of this website,

without the written permission of EACCC.


This website contains trade marks of EACCC. No licence, interest or right to or in any such trademarks of EACCC is granted to or conferred upon you. Any reproduction or use of any of the content on this site, without the express written consent of EACCC or unless expressly authorized by law, is prohibited.

If you use any trademarks of EACCC to refer to our activities, products or services, you must include a statement attributing those trademarks to us.

You must not use any of our trademarks:

    • in or as the whole or part of your own trade marks;
    • in connection with activities, products or services which are not ours;
    • in a manner which may be confusing, misleading or deceptive; or
    • in a manner that disparages us or our information, products or services.

Linked Websites

This website may contain links to other websites. Those links are provided for convenience only and may not remain current or be maintained.

Links to those websites should not be construed as any endorsement, approval, recommendation or preference by the owners of EACCC or operators of those websites, or for any information, content, products or services referred to on those other websites.

Unless stated otherwise, we have:

    • no relationship with the owners or operators of those linked websites; and
    • no control over, or rights in, those linked websites.

Should you elect to link to, or visit, any such linked website, you do so entirely at your own risk.

Any party seeking to link to this site either directly or from within a frameset must first seek consent from EACCC.

User Licence

By placing or sending any information or other material to EACCC (including posting messages, uploading files, inputting data or engaging in any other form of communication) you grant to EACCC a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted worldwide licence to do the following in respect of the information or material:

    • use, copy, sub-licence, redistribute, adapt, transmit, publish and/or broadcast, publicly perform or display; and
    • sub-licence to any third parties the unrestricted right to exercise any of the foregoing rights granted.

The foregoing grant includes the right to exploit all proprietary rights in any such information or other material including but not limited to rights under copyright, trademark or patent laws under any jurisdiction worldwide. You expressly waive in favor of EACCC and any other party authorized by EACCC all moral rights and any similar rights in any jurisdiction which you may have or hereafter acquire in respect of any relevant communication or other material.

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